FAQs

Please read below info before purchase

Postage

  • Free postage ONLY applies for products marked as "Free Postage" that have a delivery address within major city “metro” areas in NSW, VIC, SA, QLD & WA.
  • Metro area suburbs are deemed by “Muscle Garage”, as in some circumstances where an address is borderline or relatively remote we may need to charge additional fees to cover extra postage costs. Please email for quote, if you have any concerns.
  • For all Regional, ACT, N.T. & TAS deliveries, please email for freight quote.
  • PO Box Addresses not accepted. Failure to provide a metro street address and contact number will result in delays to the dispatch of your order.
  • All purchases will be delivered by our couriers of choice and will require a physical postal address and phone number.
  • The freight companies are in no way associated with us. They are a service we pay to get your order to you. Please do not leave any negative or neutral feedback regarding freight issues as logistical matters are out of our control once orders have been dispatched. If you have any concerns with your delivery, please contact us and we will contact the couriers on your behalf.

Delivery

  • Once the goods are signed for, the buyer takes full responsibility for the condition of the goods. If the goods show signs of transit damage, please contact us immediately after signing for delivery of the goods. Any claims made outside the 24 hours will be refused.
  • Delivery of your order will require a signature upon delivery. If there is no one onsite to receive the goods the courier will be instructed to take the parcel back to the depot. This will incur additional re-delivery fees payable by the recipient. Please give clear instructions upon purchase as per your delivery needs – for example: If you instruct us to leave the goods onsite in a safe location the buyer takes full responsibility of the product.
  • Shipping- Dispatch 1-2 days and estimated delivery 3-10 days **Please note there may be slight delays due to covid**

Fitting

  • We recommend our products be installed by a professional exhaust fitter or mechanic with access to the appropriate tools required to fit our products.
 

Disclaimer

  • We do our best to ensure that all our listings are correct, however we are only human.
  • In the event that we have incorrectly advertised an item, or there is an error in our listing, we will be more than happy to work with you to resolve any issues. Muscle Garage Online reserve the right to finalize the transaction by a full refund of the sale at our discretion.
  • Any part(s) which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions , and/or subjected to improper handling, packaging or shipping by the customer will not be eligible for exchange, refund or warranty consideration.
  • Any purchases that the customer orders incorrectly will result in the customer paying all freight charges with regards to refund and/or replacement of goods back and forth to Muscle Garage Online. Also a re-stocking fee of 15% will apply to all returns.
  • It is your responsibility as the buyer to ensure that the product(s) you are ordering from Muscle Garage Online are suitable and correct for your application.
  • Please email us if you are unsure of suitability before purchasing. By purchasing thru Paypal checkout we assume that you have read and understood our terms and conditions and additionally, that you have ensured the products suitability for your intended purpose.
  • Please contact us in the event that you're not satisfied with your purchase or service we have provided as we're more than happy to work with you to ensure a positive experience.

If you have any concerns, please email us!